Step 1: 24 Hour Emergency Contact 

When you pick up your phone and give us a call, the water restoration process starts. We are always ready and prepared with trucks loaded to get to your location 24 hours a day, 7 days a week, 365 days a year – and yes! That even means we’re open on Christmas and the 4th of July too! When you’re dealing with a water loss, it’s important to act as quickly as possible to prevent further damage to your home or business. Water isn’t just wet – it can cause microbial growth and cause further contamination to your home and make it an unhealthy environment for your family. After you hang up the phone, we are on our way to your location, and you can check out to see who’s coming to your home here.

We Answer the Phone Ready to Help
Call Today - (817) 595-2506

Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Grapevine / NE Tarrant Co. has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Move Forward to Step 2: Inspection and Damage Assessment